Kenya Power issued a customer alert early Wednesday, December 18, 2024, notifying the public of a widespread power outage that affected most parts of the country. The alert, released at 1:28 AM, stated that the outage spared only parts of Western Kenya and the North Rift regions.
The utility company acknowledged the inconvenience caused by the outage and assured its customers that efforts were underway to restore power. However, the cause of the blackout had not yet been determined. Kenya Power urged customers to remain patient as they worked towards restoring normalcy.
“We regret any inconvenience this may have caused and request our customers to be patient as we work towards restoring normalcy at the earliest opportunity,” read part of the statement.
Power Restoration Update
By 4:55 AM, Kenya Power released an update confirming that power supply had been restored to several regions, including North Rift, Central Rift, Western Kenya, South Nyanza, and parts of Nairobi and the Mount Kenya areas.
“Our team is diligently working to restore supply to all the remaining areas,” the update read, thanking customers for their patience during the outage.
Kenya Power reiterated its commitment to restoring power fully and pledged to provide further updates as progress continued.
Customer Support and Communication Channels
The company encouraged customers to stay informed about the restoration process through its official communication channels:
The outage comes at a time when reliable power supply is crucial, especially for businesses and households preparing for the festive season. As restoration efforts continue, Kenya Power assured its customers that it remains committed to addressing the issue swiftly and effectively.
For further updates, customers are encouraged to follow Kenya Power’s social media platforms or reach out through their WhatsApp support line.
